The cancellation made by the user within 10 days before the arrival date gives rise to the following penalties, unless otherwise agreed:
a) Book for two days or less, 50% of the total price of stay.
b) Book for more than two days and up to seven days, 35% of the total price of stay.
c) Book for more than seven days, 25% of the total price of stay.
The foregoing penalties do not apply where the cancellation occurs due to force majeure, duly accredited.
The user has the right to cancel the confirmed reservation, without penalty, provided that it is made before ten days before the date of arrival, unless otherwise agreed.
Refund for resignation of stay
The owner of the tourist accommodation establishment is obliged to inform the person (s), prior to the conclusion of the contract, about the applicable regulations in the event of a cancellation of the stay.
When the user of a lodging establishment leaves the reserved unit before the date until which he had reserved it, the owner of the establishment can request up to 50% of the total price of the services that remain for use, unless specific agreement between the parties.
Maintenance of the reservation
Once the establishment has confirmed the reservation without the requirement of any payment and signal, it is obliged to keep it until the time agreed with the user, and in case of not having done so, until 20h of the day. pointed out.
If the user has paid the signal and payment, the establishment is obliged to keep the reservation made without any time limit for the number of days it covers, unless otherwise agreed.